We know that researching and choosing an easy-to-use, a reliable mobility scooter can be difficult when there are so many brands and options to choose from. Here at Monarch Mobility, we have created a simple guide on how to spot the signs of a trustworthy mobility scooter provider to make your search a lot easier.


Like with many valuable investments in life, making sure the company you buy from is accredited by the leading industry experts is a must.

This is why you should always look out for mobility scooter providers that are BHTA (British Health Trades Association) accredited. This means they have signed up to their Code of Practice and are obliged to demonstrate their commitment to high levels of customer care that go above and beyond legal obligations, giving customers confidence.

Just like the BHTA, the CCAS (Consumer Codes Approval Scheme) operates another trademark standard that is of high importance when choosing your mobility scooter. When you see the CTSI approved code logo, you know you are investing in a product from a company that you can trust. The aim of CCAS is to set a high level of consumer protection, improve customer service standards and recognise approved traders through the use of the CTSI approved code logo.

Home demonstrations

There is nothing better than finding a mobility scooter company that provides free home demonstrations for your comfort and peace of mind. Here you will be able to test a number of products, ask questions and gain a broader knowledge of mobility scooters themselves. Find a company who will come to you and are willing to make sure you know exactly what you are getting.

Professional staff

Contacting a mobility scooter provider can be daunting, especially when you are unsure of what to ask or say. That’s why choosing a company with a professional, no pressure sales team is the way forward. Alongside a fully trained team of technicians to come and help with the set-up, maintenance and provide tips on how to stay safe on your mobility scooter, you will be guaranteed a positive customer experience.

Varied Payment options

Investing time in a company that will offer payment methods to suit you will take the weight of finance off of your shoulders. Having the advantage of choosing how and when you pay for your mobility scooter will make the experience of independent travel even more attainable.

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