A bus scheme launched to help mobility scooter users travel through Dundee in Scotland has been hailed a success.
Bus operator Xplore Dundee, part of the National Express group, introduced its scheme five years ago to help those with mobility issues to learn how to safely board the buses if they don’t have a folding mobility scooter.
Bus scheme to help mobility scooter users
According to National Express West Midlands, the Xplore Dundee scheme has helped many local people by providing training sessions to show mobility scooter users how to safely board the bus via the ramp, park the scooter in the allocated area and disembark. A report on the scheme said: “Once these three skills have been learned, the passenger receives a permit which is valid for use on all Xplore buses and many other operators’ vehicles. The card is shown to the driver to prove that the passenger and their scooter are capable of boarding a low floor bus.”
A local resident told the National Express group: “I don’t drive so this is a whole new thing to me. Jonathan was training me how to board the bus with my mobility scooter and was extremely patient with me. He was so kind, nothing was a problem to him and let me board as many times as I needed to until I was comfortable. We laughed at times too, to ease the tension! I am delighted now to be able to use my scooter on these buses, all thanks to him and Xplore Dundee.”
There are some restrictions on the weight and size of the scooter. So, if it is not a folding mobility scooter, it is advised that owners provide all details to the staff at Xplore Dundee so they can determine whether the mobility equipment is suitable for boarding the bus.