Whether you are looking for a ‘Class 2’ vehicle to make short journeys close to home easier or are interested in one of our road-legal, 8mph mobility scooters, the team at Monarch Mobility will always be able to match you with your ideal product.
Something we firmly believe in, however, is the value of arranging a home demonstration of your chosen model before committing to purchasing it. Below, we have put together a list of questions that you should be sure to ask your demonstrator when they arrive.
How do I charge the battery?
If you have had a good look at your prospective mobility scooter, heard all about the specifications and decided that you want to go ahead and buy it, you will then need to ask about the battery charging process.
Your mobility scooter’s battery is its most important component and, if you don’t take care of it, you will find its performance starts to deteriorate before long. It is therefore vital that you get a good understanding of what you need to do to charge your battery properly, how long this needs to be done for, and how often.
You may think that no explanation would be necessary for charging a battery, but the lithium units that are used in mobility scooters, whilst powerful, require you to stick to a careful routine – and, what’s more, the charging process can differ from scooter to scooter. For this reason, it may be a good idea to have a friend or family member with you when this topic is being discussed, as it isn’t the kind of information you would want to risk being without.
Can I carry out a test drive?
Whilst we say that this is an important question to ask, the truth is that all our home demonstrators should always offer you the chance to carry out a test drive with whichever mobility scooter you have your eye on.
You may think that most scooters are basically the same and that there is not really any need to ‘try before you buy’. This, however, is simply not the case. Our mobility scooters can differ greatly in terms of their speed, comfort, controls and the additional features available so you will need to be sure that you are making a purchase that is suitable for your individual requirements.
It is best to think of buying a mobility scooter in the same way as purchasing a new car. Not many people would invest in a vehicle before becoming familiar with how it drives, and this should also be true of your scooter. Your demonstrator will be happy for you to try out your model of choice, so make the most of this opportunity.
Where/how should I store it?
Your demonstrator will also be able to tell you all you need to know about the important issue of how and where to store your mobility scooter once you get it home. As with looking after the battery, it is vital that you fully understand how to avoid keeping your mobility scooter anywhere that could affect its performance.
Although there is plenty of information online about the kind of environment in which scooters should be stored, another benefit of signing up for a demonstration is that the expert who visits you could look around the property and help to recommend the places that would be most suitable in your own home.
To get you thinking in advance about which storage areas might be most appropriate, however, here are a couple of tips:
- Do not ever leave your mobility scooter outdoors when not in use, and certainly don’t do this overnight.
- Carports and unheated garages are not usually up to the job of storing your scooter either, as these partially protected spaces are still somewhat exposed.
- If possible, find a warm space within the main part of your property where your scooter could be kept (and charged) overnight.
What should I do about insurance?
Arranging insurance cover for any household products is never an enjoyable task. We also realise that this is made more difficult when it comes to researching and buying a policy for something like a mobility scooter, which you may not have had to do in the past.
Once again, this is where a home demonstration will prove to be extremely useful. As of 2018, mobility scooter insurance is not a legal requirement, but there have been suggestions that this may change soon (and, in fact, this is something that both Monarch Mobility and the British Healthcare Trade Association have been arguing for). Whatever the situation is when you arrange your home visit, our experts will be able to clarify it for you.
A demonstrator can also discuss the benefits of sourcing insurance with you – benefits which include providing financial protection in the event of anything going wrong whilst you are out and about with your scooter.
As for registering and taxing your vehicle, the Monarch Mobility team can help you with that too, completing and sending off all the paperwork so you don’t have to.
How do I keep it secure?
Something else that your home demonstrator can talk to you about during their visit is how to keep your scooter safe and secure when it is not in use. Sadly, mobility scooter theft does happen, so it is a good idea to find out what solutions are available that could prevent you from becoming a victim of crime.
From wheel clamps to alarms, and from GPS trackers to safe storage practices, our demonstrators can discuss your security needs and how to keep your new purchase out of harm’s way.
Of course, the above is by no means an exhaustive list of the questions that you could ask during your Monarch Mobility home demonstration (which is also free of charge and completely no obligation). Whether you want to find out more regarding maintenance, manoeuvrability, servicing or anything else that you may be unsure about, our experts will be happy to clear up any queries.